Mediamorph has an integrated global presence, enabling us to offer expanded office hours and local time-zone support for most regions. We have fully trained staff members on the East and West coasts of the United States who primarily service our clients based in North and South America, and our UK office covers our European customers. Our presence in India enables us to cover Asian-based companies and to fill time-zone coverage gaps. In addition to being accessible by phone during your office hours, we've also developed a full range of support channels to make sure that you are never far from the precise support you need. Whether it is viewing a refresher training video or submitting a change request or enhancement, we provide you with the most efficient and effective means to communicate with us.
Our clients are provided with a support email address that is prioritized for response so that your requests are acted upon swiftly and efficiently.
Local time-zone presence means that, more often than not, you will speak directly to your Mediamorph point of contact by telephone, no matter where you are in the world.
Web Based Change Requests
Mediamorph has created a web based system so that you can create automated 'tickets' to request an enhancement to your service or report a fault in the system.
PowerPoint based user manuals give you detailed documentation and step-by-step guidance on using our services.
Mediamorph is in the process of producing video based training guides, allowing you to click through our system while viewing them, creating an interactive training experience.